Returns & Exchanges

At VITURE, we stand behind the quality of our XR technology and offer a 30-day return window for all purchases made through our official store. If you are not completely satisfied with your experience, we are committed to making the return or exchange process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Place the device and all original accessories, including cables and adapters, back into the original retail packaging to ensure the item is protected during transit.

• 3.
  Ship the Product

  Affix the provided shipping label to your package and drop it off at any authorized carrier location; please ensure you retain a copy of your tracking receipt.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the hardware, we will process your refund to the original payment method within 5-7 business days.